Business Partner - Specialist, Customer Success

Concentrix; Makati; On-site; PHP 600,000 - 850,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix Makati is seeking a Business Partner - Specialist in Customer Success to manage high volumes of customer contacts by phone and email daily. You will verify information, perform health checks, and build product knowledge to handle objections while documenting feedback and metrics.

The role emphasizes customer satisfaction and collaboration across teams, with a willingness to work from home. The position requires strong MS Office skills, experience with Salesforce.com or similar CRM,

Qualifications

• 2+ years of experience in customer service.
• Experience achieving personal and team sales quotas/goals.
• Experience in high-volume calling.
• Experience learning new technology and data.
• Ability to follow call scripts and be process oriented.
• Strong problem solving skills.
• Excellent knowledge of MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Experience or willingness to work from home.

Responsibilities

• Manage high volume of customer contacts and communications via phone and email each day.
• Verify contact information using search and productivity tools.
• Conduct health checks at recurring intervals to gauge product satisfaction and value completion.
• Develop product knowledge to address customer objections.
• Document and track feedback and measurements through surveys, calls and emails.
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment.
• Address customer concerns/roadblocks through appropriate channels.
• Collaborate with teams to promote a positive customer experience.

Skills

Customer service

Sales quota achievement

High-volume calling

Data literacy

Process orientation

Problem solving

MS Office

Salesforce.com

Work from home

Tools

Salesforce.com

MS Office

Job description

Job Title: Business Partner - Specialist, Customer Success

Job Description

You Have:

• 2+ years of experience working in a customer service
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will:

• Manage high volume of customer contacts and communications through phone and email each day
• Use contact search and productivity tools to verify contact information is accurate
• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion
• Develop a level of product knowledge to speak intelligently to customers and address specific objections
• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage
• Work with teams and management to promote a positive customer experience

Our Benefits/Perks

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Location: PHL Makati City - Ayala North Exchange

Language Requirements: English (Required)

Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.