Business Partner - Sr. Specialist, Renewal Sales

Concentrix CVG Philippines, Inc.; Makati; Remote; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

HMO Benefit Health Insurance

Paid Time off

Bereavement Leave

Life Insurance Group Personal Accident

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

Concentrix CVG Philippines, Inc. is seeking a Senior Specialist, Renewal Sales to drive renewals and upsell opportunities within a defined territory. You will manage high-volume outreach by phone and email, forecast sales, and leverage product knowledge to meet client needs.

The role emphasizes customer engagement, CRM discipline, and collaboration with the sales team to retain customers and grow revenue, with a flexible work-from-home option and on-site Makati presence.

Qualifications

• 4+ years in customer service or sales with quota attainment.
• Experience in high-volume calling and learning new technology.
• Proficient in MS Office and Salesforce.com or similar CRM.
• Willingness to work from home or in a remote-capable setup.

Responsibilities

• Sell renewals/services within a dedicated territory to achieve revenue quotas.
• Provide accurate weekly/monthly/quarterly sales forecasts.
• Demonstrate product knowledge and understand client requirements.
• Address customer concerns and retain or expand contracts.
• Maintain CRM data for all customer interactions.

Skills

Customer service

Sales experience

High-volume calling

Problem solving

MS Office

Salesforce CRM

Work-from-home experience

Tools

Salesforce

MS Office

Job description

Job Title: Business Partner - Sr. Specialist, Renewal Sales

Job Description Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community. We are looking for a Sr. Specialist, Renewal Sales to join our team. Today. The future team member who will love this job will demonstrate the value and benefits of our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, You will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future

You Have

• 4+ years of experience working in a customer service or sales capacity
• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home

You Will Work

• You Will Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts

Our Benefits/Perks

• HMO Benefit Health Insurance
• Paid Time off
• Bereavement Leave
• Life Insurance Group Personal Accident Program
• Employee Assistance Program
• Rewards and recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Location: PHL Makati City - Ayala North Exchange

Language Requirements: English (Required)

Time Type: Full time

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Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.