Business Partner - Associate Manager, B2B Sales

Concentrix; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time off

Birthday Time Off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Volunteer Time Off

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A leading customer experience solutions provider located in Makati seeks a Sales Manager to lead a team towards achieving business targets and enhance customer satisfaction. The successful candidate will oversee sales forecasting, monitor team productivity, and coordinate efforts to meet clients' performance expectations. The role offers various benefits including health insurance, paid time off, and opportunities for personal development. A distance requirement from local office for times when presence is necessary is mandatory.

Qualifications

• 5+ years proven sales experience with a track record of leading teams.
• Passion for delivering superior customer experience.
• Experience in operations and strategy development.
• Proven coaching history with employee development.
• Track record of developing and retaining top performers.
• Experience maximizing revenue through best practices.
• Familiarity with Salesforce.com or similar CRM.
• Experience solving problems as a manager.
• Strong change management skills.

Responsibilities

• Lead the team to achieve specific business targets and meet assigned performance targets.
• Provide ongoing sales forecasting and ensure CRM data is accurate.
• Enable the removal of roadblocks to support sales opportunities.
• Monitor team productivity and conduct weekly performance reviews.
• Analyze data trends to develop strategic sales plays.
• Be a point of escalation for clients and respond to issues.
• Coordinate incentives and Sales Performance Incentive Funds.
• Maintain communication with Sales Director and client to foster relationships.
• Collaborate with client on reporting and forecasting.
• Ensure team understands operating, sales, and CPT targets.
• Work with internal and external partners to develop a coaching platform.
• Coordinate team incentives and Sales Performance Incentive Funds.
• Partner with all stakeholders to meet customer expectations.
• Improve sales processes to deliver positive customer experience.
• Lead team through buying/renewal processes to boost client satisfaction.

Skills

5+ years proven work experience in a sales role

A passion for customer experience

Experience in operations and strategy building

Excellent Coaching history

A record of developing and retaining great employees

Experience maximising revenue through best practices

Experience working with Salesforce.com

Change Management skills

Change management

Tools

Salesforce.com

Job description

You Have

• 5+ years proven work experience in a sales role
• A passion for customer experience
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager
• Change Management skills

You Will

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and lead team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market direction
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with internal functional resources and external partners to develop a coaching platform
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met
• Work with teams and management to improve sales processes and achieve a positive customer experience
• Lead team to buying/renewal process to achieve greater client satisfaction

Our Benefits/Perks

• Health Insurance with Dental Coverage for Employees – extended to two (2 dependents)
• Paid Time off
• Birthday Time Off
• Bereavement Leave
• Life Insurance
• Group Personal Accident Program
• Employee Assistance Program
• Volunteer Time Off, paid time yearly to volunteer with an organization of your choice.
• Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means work outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but Internet connection and a space at home to work is required. While you can work from your home, we do require that you are in a commutable distance (NCR, Cavite, Rizal, Laguna and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of these work equipment are prohibited without any prior approval by the management team, including our PH Site Director