Banking Service Associate: Customer Experience & Compliance

RCBC; Taytay; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in Taytay, Rizal, Philippines seeks a front-line associate to provide competent, timely over-the-counter services in the Business Center. The role emphasizes BSP/AMLA compliance and accurate, efficient transactions.

You will support branch objectives, manage risks, and engage customers with empathetic service. Fresh graduates are welcome; a 4-year degree is preferred. Willing to be assigned in Taytay.

Qualifications

• Able to ensure efficiency on par with the Business Center's Service Standards.
• Capable to engage clients with excellent customer service and experience.
• Details-oriented and able to process transactions accurately while following policies.

Responsibilities

• Provide competent, timely and error-free over-the-counter services in the Business Center.
• Ensure compliance with BSP/AMLA and other regulatory rules and internal policies.
• Recognize risk areas and help eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Attention to detail

Communication

Empathy

Education

4-year course

Job description

RCBC in Taytay, Rizal, Philippines seeks a front-line associate to provide competent, timely over-the-counter services in the Business Center. The role emphasizes BSP/AMLA compliance and accurate, efficient transactions.

You will support branch objectives, manage risks, and engage customers with empathetic service. Fresh graduates are welcome; a 4-year degree is preferred. Willing to be assigned in Taytay.