Banking Service Associate — Customer Care & Compliance

RCBC; Rizal; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines seeks a customer-focused professional to provide competent over-the-counter services at the Business Center and ensure compliance with BSP/AMLA regulations. The role emphasizes risk awareness, policy adherence, and supporting branch objectives through excellent service.

The successful candidate will be able to engage with clients, manage time effectively, and maintain accuracy in transactions; fresh graduates are welcome to apply and may be assigned to Antipolo.

Qualifications

• Graduate of a 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make decisions efficiently; diligent with time management.
• Empathic and able to engage with people.
• Highly compassionate, service-oriented, and committed to order, quality, and accuracy.

Responsibilities

• Provide competent, timely, error-free over-the-counter services.
• Ensure compliance with BSP/AMLA and other regulatory rules.
• Recognize risk areas and mitigate risks by following bank policies and procedures.
• Support branch objectives through excellent customer service and related initiatives.
• Willing to be assigned to Antipolo.

Skills

Customer service

Regulatory compliance

Risk assessment

Time management

Communication

Empathy

Education

4-year college degree

Job description

RCBC in the Philippines seeks a customer-focused professional to provide competent over-the-counter services at the Business Center and ensure compliance with BSP/AMLA regulations. The role emphasizes risk awareness, policy adherence, and supporting branch objectives through excellent service.

The successful candidate will be able to engage with clients, manage time effectively, and maintain accuracy in transactions; fresh graduates are welcome to apply and may be assigned to Antipolo.