Branch Service Specialist – Customer Experience & Compliance

RCBC; Lucena; On-site; PHP 167,000 - 290,000; Full time

Job summary

RCBC in the Philippines seeks a motivated professional to provide competent, timely over-the-counter banking services at the Business Center in Lucena. You will ensure compliance with BSP/AMLA regulations and internal policies while maintaining accuracy and swift service for customers.

Ideal candidates are graduates of any 4-year course, with empathy and strong time-management skills, ready to support branch objectives and be assigned to multiple location routes including Katipunan, Visayas

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.

Skills

Customer service

Attention to detail

Time management

Empathy

Communication skills

Education

4-year degree

Job description

RCBC in the Philippines seeks a motivated professional to provide competent, timely over-the-counter banking services at the Business Center in Lucena. You will ensure compliance with BSP/AMLA regulations and internal policies while maintaining accuracy and swift service for customers.

Ideal candidates are graduates of any 4-year course, with empathy and strong time-management skills, ready to support branch objectives and be assigned to multiple location routes including Katipunan, Visayas