Banking Service Associate — Customer Care & Compliance

RCBC; Calamba; On-site; PHP 223,000 - 446,000; Full time

Job summary

RCBC in Laguna, Calamba is seeking a front-line service professional to provide competent, timely over-the-counter services at the Business Center. The role requires strict adherence to BSP/AMLA regulations and branch policies to ensure risk is minimized.

You will support branch objectives through superior customer service and be willing to be assigned at Carmelray. Fresh graduates are welcome, with strong time management, empathy, and a proactive service mindset.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Carmelray.
• Improve efficiency in line with the Service Standards and assist in process improvements and technology implementations.
• Engage with clients to offer excellent customer service and experience.

Skills

Customer service

Attention to detail

Time management

Education

4-year degree

Job description

RCBC in Laguna, Calamba is seeking a front-line service professional to provide competent, timely over-the-counter services at the Business Center. The role requires strict adherence to BSP/AMLA regulations and branch policies to ensure risk is minimized.

You will support branch objectives through superior customer service and be willing to be assigned at Carmelray. Fresh graduates are welcome, with strong time management, empathy, and a proactive service mindset.