Bank Service Associate — Client-Focused Teller

RCBC; Butuan; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in the Philippines is seeking an entry-level Customer Service Associate to assist customers, process transactions accurately, and uphold the branch's service standards in a fast-paced environment.

Fresh graduates are welcome; the role requires empathy, good communication, and diligent time management to handle multiple tasks and engage clients effectively while maintaining accuracy. You will also support process improvements and branch system operations.

Qualifications

• Graduate of any 4-year course; fresh graduates welcome.
• Strong empathy, good communication, and time management.
• Willingness to learn and adapt in a fast-paced banking environment.

Responsibilities

• Ensure efficiency to meet Service Standards and accurate, error-free transactions.
• Support process improvements and technology implementations on branch systems per policies.
• Engage clients and deliver excellent customer service and experience.
• Handle administrative functions in a systematic, careful manner.

Skills

Customer service

Communication

Empathy

Time management

Problem solving

Education

Bachelor's degree (any 4-year)

Tools

Banking software

Job description

RCBC in the Philippines is seeking an entry-level Customer Service Associate to assist customers, process transactions accurately, and uphold the branch's service standards in a fast-paced environment.

Fresh graduates are welcome; the role requires empathy, good communication, and diligent time management to handle multiple tasks and engage clients effectively while maintaining accuracy. You will also support process improvements and branch system operations.