Branch Service & Operations Manager

China Bank Group; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group in Manila is seeking a Service Manager to lead daily branch operations, ensure regulatory compliance, and drive exceptional customer service. The role emphasizes staff development, cross-selling bank products, and maintaining operational excellence in a fast-paced banking environment.

The ideal candidate brings 3–4 years in branch banking operations, strong leadership, and solid proficiency with MS Office to support performance targets and marketing initiatives.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Customer engagement

Persuasion

Marketing

Branch operations

MS Office

Education

Bachelor’s degree

Tools

MS Office

Job description

China Bank Group in Manila is seeking a Service Manager to lead daily branch operations, ensure regulatory compliance, and drive exceptional customer service. The role emphasizes staff development, cross-selling bank products, and maintaining operational excellence in a fast-paced banking environment.

The ideal candidate brings 3–4 years in branch banking operations, strong leadership, and solid proficiency with MS Office to support performance targets and marketing initiatives.