Branch Operations & Service Leader

China Bank Group; Santa Rosa; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group is seeking a Service Manager in the Laguna area to lead daily branch operations, ensuring alignment with bank policies and delivering outstanding customer service.

You will oversee New Accounts, Accounting, and Investment sections, drive performance, and support marketing initiatives through cross-selling. Strong leadership and collaboration across teams are essential.

Qualifications

• Bachelor’s degree or higher is required.
• Strong persuasion and marketing skills are essential.
• Excellent interpersonal and leadership abilities are required.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel) is expected.

Responsibilities

• Supervise and oversee daily branch operations, ensuring policies and procedures are followed.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Microsoft Office

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Job description

China Bank Group is seeking a Service Manager in the Laguna area to lead daily branch operations, ensuring alignment with bank policies and delivering outstanding customer service.

You will oversee New Accounts, Accounting, and Investment sections, drive performance, and support marketing initiatives through cross-selling. Strong leadership and collaboration across teams are essential.