Branch Operations Leader | Customer Experience & Growth

China Bank Group; Manila; On-site; PHP 350,000 - 520,000; Full time

Job summary

China Bank Group seeks a Service Manager to lead daily branch operations, ensuring adherence to policies while delivering superior client service. The role emphasizes compliance, staff coaching, and driving branch performance.

You will oversee New Accounts, Accounting, and Investment sections, supporting marketing efforts and cross-selling bank products to meet targets. Strong leadership and product knowledge are essential.

Qualifications

• Bachelor's/College Degree holder.
• 3-4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Education

Bachelor's/College Degree

Tools

Microsoft Office

Job description

China Bank Group seeks a Service Manager to lead daily branch operations, ensuring adherence to policies while delivering superior client service. The role emphasizes compliance, staff coaching, and driving branch performance.

You will oversee New Accounts, Accounting, and Investment sections, supporting marketing efforts and cross-selling bank products to meet targets. Strong leadership and product knowledge are essential.