Branch Operations & Service Leader

China Bank Group; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group is seeking a Service Manager to lead daily branch operations, ensure policy adherence, and deliver outstanding service to clients in a fast-paced banking environment.

You will drive efficiency in New Accounts, Accounting, and Investments, support marketing through cross-selling, and ensure staff clearly understands product offerings to meet branch targets.

This role emphasizes compliance, teamwork, and strong leadership to boost customer satisfaction and branch performance.

Qualifications

• Bachelor’s/College Degree holder
• 3–4 years in branch banking operations
• Strong persuasion and marketing skills
• Service Quality Management expertise
• Excellent interpersonal and leadership abilities
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff members understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing skills

Interpersonal skills

Leadership abilities

Education

Bachelor’s degree

Tools

Microsoft Word

PowerPoint

Excel

Job description

China Bank Group is seeking a Service Manager to lead daily branch operations, ensure policy adherence, and deliver outstanding service to clients in a fast-paced banking environment.

You will drive efficiency in New Accounts, Accounting, and Investments, support marketing through cross-selling, and ensure staff clearly understands product offerings to meet branch targets.

This role emphasizes compliance, teamwork, and strong leadership to boost customer satisfaction and branch performance.