Branch Service Manager - Banking Operations Leader

Chinabank PH; Pampanga; On-site; PHP 350,000 - 520,000; Full time

Job summary

Chinabank PH in the Philippines seeks a Service Manager to lead daily branch operations, ensure policy compliance, and deliver outstanding client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support New Accounts, Accounting, and Investment sections, and empower staff with product knowledge to meet branch targets and maximize customer satisfaction.

Qualifications

• Bachelor’s degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management experience.
• Excellent interpersonal and leadership abilities.

Responsibilities

• Supervise and oversee daily branch operations, ensuring policies and procedures are followed.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Persuasion

Marketing

Leadership

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Chinabank PH in the Philippines seeks a Service Manager to lead daily branch operations, ensure policy compliance, and deliver outstanding client service in a fast-paced banking environment.

You will drive cross-functional collaboration, support New Accounts, Accounting, and Investment sections, and empower staff with product knowledge to meet branch targets and maximize customer satisfaction.