Branch Service & Compliance Manager

China Bank Group; Roxas; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

China Bank Group is seeking a Service Manager to oversee daily branch operations, ensuring compliance with policies and regulatory standards. You will manage New Accounts, Accounting and Investment functions while delivering exceptional customer service, operational efficiency, and strong internal controls.

Responsibilities include supervising account openings, processing transactions, and maintaining KYC documentation.

Qualifications

• Bachelor's Degree in any business-related or relevant field.
• Strong knowledge of branch operations, AMLA, KYC, and internal controls.

Responsibilities

• Oversee day-to-day branch operations including New Accounts, Accounting, and Investment functions.
• Ensure compliance with bank policies, AMLA, KYC and regulatory requirements.
• Promote and cross-sell bank products and services to achieve branch targets.

Skills

Leadership

Communication

Customer service

Analytical thinking

Office software

Education

Bachelor's Degree in business or related field

Tools

Microsoft Office

Job description

China Bank Group is seeking a Service Manager to oversee daily branch operations, ensuring compliance with policies and regulatory standards. You will manage New Accounts, Accounting and Investment functions while delivering exceptional customer service, operational efficiency, and strong internal controls.

Responsibilities include supervising account openings, processing transactions, and maintaining KYC documentation.