Branch Operations Leader: Performance & Compliance

China Bank Group; Bogo; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

China Bank Group in Cebu seeks a Service Manager to lead daily branch operations, ensuring adherence to policies and delivering exceptional client service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support marketing initiatives, and drive branch performance while coordinating with support units and other branches to maintain bank standards.

Qualifications

• Bachelor’s/College degree required.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Persuasion & Marketing

Interpersonal Skills

Customer Engagement

Education

Bachelor’s/College Degree

Job description

China Bank Group in Cebu seeks a Service Manager to lead daily branch operations, ensuring adherence to policies and delivering exceptional client service in a fast-paced banking environment.

You will balance operational excellence with strong customer engagement, support marketing initiatives, and drive branch performance while coordinating with support units and other branches to maintain bank standards.