Branch Service Associate (Cabanatuan)

Private Advertiser; Cabanatuan; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Benefits dieser Stelle

Health insurance coverage

Retirement benefits

Paid leave entitlements

Performance bonuses

Zusammenfassung

City Savings Bank is hiring a Branch Service Associate at our Cabanatuan City branch in Nueva Ecija. This full-time, on-site role focuses on delivering excellent customer service, processing banking transactions, and maintaining professional standards.

You will be the face of the bank, supporting customers with deposits, withdrawals, loans, and account inquiries while adhering to regulatory requirements. We offer a supportive environment with opportunities for career progression and a commitment

Qualifikationen

• Graduate of a business course or equivalent.
• Fresh graduates are welcome to apply.
• Experience in customer service or a customer-facing role is preferred.
• Strong communication skills to explain banking products clearly.
• Excellent numerical abilities for accurate transactions.
• Proficiency with banking software and computer applications; willing to learn new tech.

Aufgaben

• Greet customers and assess banking needs; direct to services or staff.
• Process deposits, withdrawals, transfers, and inquiries with accuracy.
• Open new accounts and explain features and benefits.
• Promote bank products and services to customers.
• Handle cash and cheques with precision and reconcile transactions.
• Respond to inquiries and resolve issues courteously.

Kenntnisse

Customer service

Retail banking

Communication skills

Numerical ability

Ausbildung

Business course graduate

Tools

Banking software systems

Jobbeschreibung

About the role

City Savings Bank is seeking a dedicated and customer-focused Branch Service Associate to join our team at our Cabanatuan City branch in Nueva Ecija. This is a full-time position based on-site at our branch location. As a Branch Service Associate, you will be the face of City Savings Bank, delivering exceptional service to our customers whilst efficiently processing banking transactions and maintaining the highest standards of professionalism and accuracy. This role is fundamental to our branch operations, ensuring customers receive timely, accurate and friendly service that builds lasting relationships and reinforces our reputation for excellence in retail banking.

Key responsibilities

• Greeting customers warmly and professionally, assessing their banking needs and directing them to appropriate services or staff members

• Processing a variety of banking transactions, including deposits, withdrawals, fund transfers and account inquiries with accuracy and efficiency

• Opening new customer accounts and explaining account features, benefits and associated products

• Promoting bank products and services such as savings accounts, loans, credit cards and investment opportunities to customers

• Handling cash and cheques with precision, maintaining accurate records and reconciling daily transactions

• Responding to customer enquiries and resolving issues or concerns in a courteous and professional manner

• Maintaining a clean, organised and secure branch environment in compliance with bank policies and procedures

• Processing loan applications and supporting documentation whilst maintaining confidentiality

• Cross-selling banking products and services to existing customers to enhance their banking experience

• Adhering to all regulatory requirements, compliance standards and anti-money laundering procedures

What we're looking for

• A graduate of any business course.

• Fresh graduate are open to apply.

• Proven experience in customer service, retail banking or a related customer-facing role

• Strong communication skills with the ability to explain banking products and services clearly to diverse customers

• Excellent numerical and mathematical abilities for accurate transaction processing

• Proficiency with banking software systems and computer applications; willingness to learn new technologies

• Attention to detail and commitment to accuracy in all financial transactions

• Ability to work effectively in a fast-paced branch environment whilst maintaining service quality

• Professional demeanour with a friendly, approachable attitude towards customers and colleagues

• Reliability and punctuality with flexibility to work branch operating hours as required

• Knowledge of banking regulations and compliance requirements is preferred

• Ability to work as part of a team and support colleagues during busy periods

What we offer

City Savings Bank is committed to providing a supportive and rewarding workplace for our employees. We offer competitive remuneration packages aligned with industry standards, including opportunities for performance-based bonuses. Our comprehensive benefits include health insurance coverage, retirement benefits and paid leave entitlements. We are dedicated to the professional development of our staff, offering training programmes to enhance skills and support career progression within the bank. We foster a positive workplace culture that values teamwork, integrity and customer excellence, and we are committed to providing equal opportunities for all employees regardless of background.

About us

City Savings Bank is a trusted financial institution committed to serving communities across the Philippines. With a strong foundation in retail banking, we are dedicated to providing accessible, reliable and customer-centric financial services. Our mission is to empower individuals and families through innovative banking solutions and exceptional service. We operate with core values of integrity, customer focus and community responsibility. City Savings Bank has established itself as a preferred banking partner through consistent delivery of quality products, secure transactions and professional service. As we continue to grow, we remain committed to supporting the financial wellbeing of our customers and creating a positive workplace environment for our dedicated team members.