Branch Service Associate (GOA)

City Savings Bank; Goa; Vor Ort; PHP 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Competitive remuneration

Career progression

Training programs

Health and wellness support

Zusammenfassung

City Savings Bank is seeking a Branch Service Associate for our Goa Camarines Sur branch. This full-time role focuses on delivering exceptional customer service, handling routine transactions, and supporting daily branch operations.

You will assist customers with deposits and withdrawals, account maintenance, and product inquiries while upholding regulatory standards and accuracy. Fresh graduates are welcome to apply, and strong communication is valued.

Qualifikationen

• Graduate of any Business Course or equivalent.
• Fresh graduates welcome to apply.
• Experience in customer service, retail banking, or a similar customer-facing role.
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers.
• Proficiency in using computer systems and banking software; familiarity with financial systems is preferred.
• Numeracy skills and accuracy in handling financial transactions and record-keeping.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Knowledge of retail banking products, services, and regulatory requirements, or willingness to develop this knowledge.
• Exceptional attention to detail and commitment to maintaining confidentiality of customer information.
• Reliable, punctual, and professional with a positive attitude towards continuous learning.
• Fluency in English and local languages spoken in the community is highly desirable.

Aufgaben

• Provide excellent customer service to clients visiting the branch, addressing enquiries and processing routine transactions with accuracy and professionalism.
• Process customer deposits, withdrawals, and other banking transactions using branch systems and procedures.
• Assist customers with account opening, account maintenance, and product inquiries.
• Maintain accurate records and documentation for all transactions processed.
• Support the branch team in meeting daily operational targets and maintaining branch cleanliness and organisation.
• Respond to customer complaints and elevate issues appropriately to ensure satisfactory resolution.
• Cross-sell banking products and services in line with branch objectives and customer needs.
• Comply with all regulatory requirements, anti-money laundering procedures, and bank policies.
• Perform administrative duties such as data entry, filing, and correspondence management.
• Support the branch manager and senior staff in achieving branch performance goals.

Kenntnisse

Customer service

Communication

Numeracy

Attention to detail

Reliability

English fluency

Ausbildung

Business course or equivalent

Tools

Banking software

Branch systems

Jobbeschreibung

About the role

City Savings Bank is seeking a Branch Service Associate to join our team at our Goa Camarines Sur branch. This is a full-time position that plays a vital role in delivering exceptional customer service and support to our clients. As a Branch Service Associate, you will be at the forefront of our retail banking operations, directly contributing to our mission of providing accessible and reliable financial services to our community. This role is essential to maintaining the high standards of customer care that define City Savings Bank and supports the overall success of our branch operations.

Key responsibilities

• Provide excellent customer service to clients visiting the branch, addressing enquiries and processing routine transactions with accuracy and professionalism
• Process customer deposits, withdrawals, and other banking transactions using branch systems and procedures
• Assist customers with account opening, account maintenance, and product inquiries
• Maintain accurate records and documentation for all transactions processed
• Support the branch team in meeting daily operational targets and maintaining branch cleanliness and organisation
• Respond to customer complaints and elevate issues appropriately to ensure satisfactory resolution
• Cross-sell banking products and services in line with branch objectives and customer needs
• Comply with all regulatory requirements, anti-money laundering procedures, and bank policies
• Perform administrative duties such as data entry, filing, and correspondence management
• Support the branch manager and senior staff in achieving branch performance goals

What we're looking for

• A graduate of any Business Course or equivalent.
• Fresh graduates are open to apply.
• Proven experience in customer service, retail banking, or a similar customer-facing role
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Proficiency in using computer systems and banking software; familiarity with financial systems is preferred
• Numeracy skills and accuracy in handling financial transactions and record-keeping
• Ability to work in a fast-paced environment and manage multiple tasks efficiently
• Knowledge of retail banking products, services, and regulatory requirements, or willingness to develop this knowledge
• Exceptional attention to detail and commitment to maintaining confidentiality of customer information
• Reliable, punctual, and professional with a positive attitude towards continuous learning
• Fluency in English and local languages spoken in the community is highly desirable

What we offer

City Savings Bank is committed to supporting the professional development and wellbeing of our employees. We provide competitive remuneration packages, opportunities for career progression within our retail banking operations, and ongoing training and development programmes to help you build expertise in banking and customer service. We foster a supportive and inclusive workplace culture where your contributions are valued and recognised. Our benefits package includes health and wellness support, and we encourage work-life balance to ensure our team members thrive both professionally and personally.

About us

City Savings Bank is a trusted financial institution dedicated to providing retail banking services and fostering financial inclusion within the communities we serve. With a commitment to customer-centric service delivery and operational excellence, we have established ourselves as a reliable partner for individuals seeking accessible banking solutions. Our values centre on integrity, customer focus, and community commitment, and we are proud to maintain a workplace culture that promotes professional growth, collaboration, and respect. At City Savings Bank, we believe that our employees are our greatest asset, and we invest in creating an environment where talented individuals can develop their careers whilst making a meaningful difference in our customers' financial lives.