Branch Service Associate - Abulug

Private Advertiser; Abulug; On-site; PHP 240,000 - 360,000; Full time

Job summary

City Savings Bank in Abulug is seeking a Branch Service Associate to join our team. This full-time role focuses on delivering exceptional customer service, handling daily banking transactions, and supporting branch operations with accuracy and compliance.

Fresh graduates are welcome. The position emphasizes professional conduct, confidentiality, and proficiency in banking software to serve customers effectively.

Qualifications

• Requires a customer-focused mindset with strong interpersonal skills.
• Experience handling financial transactions accurately and securely.
• Capable of processing deposits, withdrawals, and account inquiries with precision.
• Excellent communication and relationship-building with diverse customers.
• Familiarity with common banking software and systems is preferred.

Responsibilities

• Provide excellent customer service by assisting clients with banking transactions and inquiries.
• Process deposits, withdrawals, transfers, and routine banking activities accurately and efficiently.
• Open and maintain customer accounts and assist with updates.
• Promote banking products and services to customers.
• Handle cash and checks following bank procedures and security controls.
• Respond to account history inquiries and provide clear information on services.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Banking software proficiency

Education

Bachelor's degree or equivalent in business

Job description

About the role

City Savings Bank is seeking a dedicated Branch Service Associate to join our Abulug branch in Cagayan. This is a full-time position that plays a vital role in delivering exceptional customer service and supporting the day-to-day operations of our retail banking branch. As a Branch Service Associate, you will be the face of City Savings Bank, ensuring every customer interaction leaves a positive and lasting impression whilst maintaining the highest standards of professionalism and compliance.

What you'll be doing

• Providing excellent customer service by assisting clients with their banking transactions, account inquiries and financial needs
• Processing deposits, withdrawals, fund transfers and other routine banking transactions with accuracy and efficiency
• Opening new customer accounts and assisting with account maintenance and updates
• Promoting City Savings Bank products and services, including savings accounts, loans and investment options
• Handling cash and cheques in accordance with bank procedures and security protocols
• Responding to customer inquiries regarding account balances, transaction history and banking services
• Maintaining accurate records and documentation for all transactions processed
• Supporting the branch team in meeting daily operational targets and service standards
• Adhering to all regulatory compliance requirements and anti-money laundering procedures
• Contributing to a safe and secure banking environment by following security protocols

What we're looking for

• Graduate of any business course or equivalent.
• Previous experience in a customer service role, preferably within banking or financial services
• Strong communication and interpersonal skills with the ability to interact professionally with diverse customers
• Excellent numerical ability and attention to detail when handling financial transactions
• Proficiency in using computer systems and banking software
• Basic knowledge of retail banking products and services
• Ability to work efficiently in a fast-paced environment whilst maintaining accuracy
• Trustworthiness and integrity, with a commitment to maintaining confidentiality and data security
• Flexibility to work shifts, including early mornings, evenings and weekends as required
• Fluency in English and local languages is desirable
• Fresh graduates are welcome to apply.

What we offer

City Savings Bank is committed to supporting our employees' professional development and wellbeing. We provide competitive remuneration, health and wellness benefits, and opportunities for career advancement within our growing organisation. We foster a collaborative and inclusive workplace culture where every team member is valued. Additionally, we offer ongoing training and development programmes to help you build your skills and progress your career in banking and financial services.

About us

City Savings Bank is a trusted financial institution dedicated to providing accessible and reliable banking solutions to our communities. With a focus on customer-centric service and financial inclusion, we are committed to empowering individuals and businesses through quality banking products and professional expertise. Our branch network spans key locations, and we pride ourselves on building lasting relationships with our customers whilst maintaining the highest standards of integrity and compliance.

Ready to make an impact?

If you meet the requirements and are passionate about delivering outstanding customer service, we would love to hear from you. to join the City Savings Bank team in Abulug and become part of a dynamic banking environment committed to excellence.