Branch Service Manager: Operations & Customer Growth

Chinabank PH; Roxas; On-site; PHP 480,000 - 760,000; Full time

Job summary

Chinabank Philippines is seeking a Service Manager to lead daily branch operations, ensure policy adherence, and deliver exceptional client service in a fast-paced banking environment.

You will supervise New Accounts, Accounting, and Investment sections, support marketing efforts through cross-selling, and develop staff capabilities to meet branch targets and maintain compliance across branches.

Qualifications

• Supervise daily branch operations with strict policy adherence.
• Coordinate with support units and other branches to maintain compliance with bank standards.
• Oversee New Accounts, Accounting, and Investment sections to ensure operational efficiency.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and branch targets.

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Customer service

Sales orientation

Education

Bachelor’s/College Degree holder

Tools

Microsoft Office

Job description

Chinabank Philippines is seeking a Service Manager to lead daily branch operations, ensure policy adherence, and deliver exceptional client service in a fast-paced banking environment.

You will supervise New Accounts, Accounting, and Investment sections, support marketing efforts through cross-selling, and develop staff capabilities to meet branch targets and maintain compliance across branches.