Branch Service Manager - Operations & Customer Experience

Chinabank PH; San Lorenzo; On-site; PHP 600,000 - 900,000; Full time

Job summary

Chinabank PH is seeking a Service Manager to lead branch operations, ensure compliance, and drive customer satisfaction. You will supervise daily activities, coordinate with support units, and coach staff on product offerings.

The role emphasizes operational efficiency, staff engagement, cross-selling, and adherence to bank policies, with a focus on achieving targets in customer service and revenue.

Qualifications

• Bachelor's/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel)

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies and procedures.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understand product offerings to meet client needs and achieve branch targets.
• Coordinate with support units and other branches to maintain compliance with bank standards.

Skills

Leadership

Interpersonal skills

Marketing persuasion

Service quality

Education

Bachelor's degree

Tools

MS Office

Job description

Chinabank PH is seeking a Service Manager to lead branch operations, ensure compliance, and drive customer satisfaction. You will supervise daily activities, coordinate with support units, and coach staff on product offerings.

The role emphasizes operational efficiency, staff engagement, cross-selling, and adherence to bank policies, with a focus on achieving targets in customer service and revenue.