Branch Operations & Service Leader

China Bank Group; Calapan; On-site; PHP 600,000 - 900,000; Full time

Job summary

China Bank Group in Calapan City is seeking a Service Manager to lead daily branch operations, ensure regulatory compliance and deliver exceptional client service. You will drive staff performance, support marketing initiatives, and coordinate across units to meet branch targets.

The role requires strong leadership, customer focus, and proficiency in MS Office, with experience in banking operations and team supervision. Join a trusted local bank where service excellence is a priority.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Persuasion

Marketing

Interpersonal skills

Leadership

Service quality management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

China Bank Group in Calapan City is seeking a Service Manager to lead daily branch operations, ensure regulatory compliance and deliver exceptional client service. You will drive staff performance, support marketing initiatives, and coordinate across units to meet branch targets.

The role requires strong leadership, customer focus, and proficiency in MS Office, with experience in banking operations and team supervision. Join a trusted local bank where service excellence is a priority.