Branch Operations & Service Manager

China Bank Group; Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

China Bank Group’s Ayala Avenue Branch seeks a Service Manager who leads daily branch operations, ensuring compliance, excellent service, and staff development in a fast-paced banking environment.

Requires 3–4 years in branch operations, strong persuasion and marketing skills, service quality management, and proficiency in MS Office for reporting and training. You will coordinate with teams across the bank to meet targets.

Qualifications

• Bachelor’s/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring adherence to policies.
• Manage operational efficiency in New Accounts, Accounting, and Investment sections.
• Support marketing efforts by cross-selling bank products and services.
• Ensure staff understands product offerings to meet client needs and branch targets.
• Coordinate with support units and other branches to maintain compliance.

Skills

Persuasion

Marketing skills

Interpersonal skills

Leadership

Service quality management

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

China Bank Group’s Ayala Avenue Branch seeks a Service Manager who leads daily branch operations, ensuring compliance, excellent service, and staff development in a fast-paced banking environment.

Requires 3–4 years in branch operations, strong persuasion and marketing skills, service quality management, and proficiency in MS Office for reporting and training. You will coordinate with teams across the bank to meet targets.