Branch Operations Leader & Customer Experience

CBS China Bank Savings; Zambales; On-site; PHP 600,000 - 900,000; Full time

Job summary

CBS China Bank Savings in the Philippines seeks a Branch Service Head to oversee daily branch operations, ensuring adherence to bank policies and internal controls, and supporting marketing through cross-selling.

The role focuses on cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.

Qualifications

• Must be a college graduate of any 4 year course, preferably business course.
• Must have at least 5 years experience in branch banking operations with exposure on new accounts, tellering and clearing operations.
• With extensive knowledge in bank policies and procedures for branch operations
• Customer service oriented and able to supervise people.

Responsibilities

• Oversee day-to-day branch operations and ensure adherence to bank policies.
• Assist Branch Head in marketing through cross-selling of bank products and services.
• Cash Management Functions
• Deposit Operations Functions
• Internal Control and Compliance Functions
• Marketing Functions
• People Management & Development Functions
• Administrative Functions

Skills

Customer service

People management

Branch operations experience

Bank policies knowledge

Cross-selling marketing

Education

College degree (4 years)

Job description

CBS China Bank Savings in the Philippines seeks a Branch Service Head to oversee daily branch operations, ensuring adherence to bank policies and internal controls, and supporting marketing through cross-selling.

The role focuses on cash management, deposit operations, internal control/compliance, marketing, people development, and administration, with leadership responsibilities and a hands-on approach to supervising staff.