Branch Service Associate (GAMU)

City Savings Bank; Philippinen; Vor Ort; PHP 167.000 - 234.000; Vollzeit

Zusammenfassung

City Savings Bank is seeking a Branch Service Associate for our Gamu, Isabela branch. This full-time role focuses on delivering exceptional service, handling daily transactions, opening accounts, and supporting branch operations.

The ideal candidate has a business degree or equivalent and prior customer service experience in retail or banking. Fresh graduates are welcome; strong numerical skills and reliability are essential for success.

Qualifikationen

• Bachelor's degree in business or related field.
• Fresh graduates are welcome to apply.
• Proven customer service experience in retail or banking environments.

Aufgaben

• Greet customers warmly and assist with banking needs and inquiries.
• Process deposits, withdrawals, transfers, and cheque deposits accurately.
• Open new accounts and provide product information and upgrades.
• Verify identifications and ensure AML/compliance.
• Maintain cash drawers and reconcile at end of shift.
• Cross-sell savings, credit products, and investments where appropriate.
• Respond to inquiries and resolve issues professionally.
• Maintain a secure, organized branch environment and assist with branch ops.

Kenntnisse

Customer service

Numerical skills

Cash handling

Communication skills

Teamwork

Attention to detail

Ausbildung

Business degree

Jobbeschreibung

About the role

City Savings Bank is seeking a dedicated and customer-focused Branch Service Associate to join our team at our Gamu, Isabela branch. This is a full-time position that plays a crucial role in delivering exceptional service to our customers whilst supporting the day-to-day operations of the branch. As a Branch Service Associate, you will be the face of City Savings Bank, ensuring every customer interaction reflects our commitment to quality service and financial excellence. This role is integral to maintaining customer satisfaction, processing transactions efficiently, and contributing to the overall success of our retail banking operations.

What you'll be doing

• Greeting customers warmly and professionally, providing assistance with their banking needs and account inquiries

• Processing customer transactions including deposits, withdrawals, fund transfers and cheque deposits with accuracy and attention to detail

• Opening new customer accounts and assisting customers with product information and account upgrades

• Verifying customer identification and ensuring compliance with all relevant banking regulations and anti-money laundering requirements

• Maintaining accurate records and reconciling cash drawers at the end of each shift

• Cross-selling banking products and services to customers, including savings accounts, credit products and investment options

• Responding promptly to customer enquiries and resolving issues professionally and courteously

• Maintaining a clean, organised and secure branch environment in line with City Savings Bank standards

• Supporting branch operations including mail sorting, document filing and inventory management

• Staying informed about current banking products, services and promotional offerings

• Collaborating with branch colleagues to ensure smooth daily operations and team support

What we're looking for

• A graduate of any business degree.

• Fresh graduates are welcome to apply.

• Proven customer service experience in a retail or banking environment, ideally in a branch setting

• Strong numerical and cash handling skills with excellent attention to detail

• Proficiency in using computer systems and banking software; ability to learn new systems quickly

• Excellent communication skills, both verbal and written, with the ability to explain banking concepts clearly to customers

• Reliable, punctual and professional demeanour with a strong work ethic

• Ability to work as part of a team whilst also managing tasks independently

• Knowledge of basic financial products and banking procedures is preferred

• Ability to work flexible hours including potential Saturday shifts to support branch operations

• Full compliance with banking regulations and data protection requirements

• Certificate of good moral character and willingness to undergo background checks

What we offer

City Savings Bank is committed to providing a supportive and rewarding work environment for our employees. We offer competitive remuneration packages, opportunities for professional development and advancement within the organisation. Our employees enjoy a positive workplace culture that values teamwork, integrity and customer service excellence. We provide access to banking benefits, health and wellness initiatives, and a supportive management team dedicated to your growth and success. We believe in fostering a workplace where all employees feel valued and have the opportunity to develop their skills and advance their careers within our institution.

About us

City Savings Bank is a customer-focused financial institution dedicated to providing accessible, reliable and quality banking services to our community. With a strong commitment to customer satisfaction and financial excellence, we have established ourselves as a trusted partner in the banking sector. Our mission is to empower individuals and communities through innovative financial solutions and exceptional service. We pride ourselves on our approachable culture, professional standards and commitment to supporting our customers' financial goals. At City Savings Bank, we believe that great service begins with engaged and motivated employees who are passionate about helping our customers succeed.