Branch Service Associate: Customer Experience & Compliance

RCBC; Makati; On-site; PHP 180,000 - 260,000; Full time

Job summary

RCBC in Makati seeks a Customer Service Officer to handle over-the-counter services in the Business Center. The role emphasizes accuracy, compliance with BSP/AMLA and bank policies, and proactive risk management to protect customers and the bank.

You will engage with clients, support branch objectives through excellent service, and be willing to cover multiple locations including Bel-Air, Ayala, Dela Rosa, Salcedo, Sta. Cruz, Perea, Legaspi Village, Paseo de Roxas, and PIO Del Pilar.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, decisive, diligent, and good time management.
• Empathic and able to engage with people.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Identify risk areas and mitigate risks by implementing bank procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Education

4-year degree

Job description

RCBC in Makati seeks a Customer Service Officer to handle over-the-counter services in the Business Center. The role emphasizes accuracy, compliance with BSP/AMLA and bank policies, and proactive risk management to protect customers and the bank.

You will engage with clients, support branch objectives through excellent service, and be willing to cover multiple locations including Bel-Air, Ayala, Dela Rosa, Salcedo, Sta. Cruz, Perea, Legaspi Village, Paseo de Roxas, and PIO Del Pilar.