Banking Service Associate - Customer Care & Compliance

RCBC; Dasmariñas; On-site; PHP 201,000 - 290,000; Full time

Job summary

RCBC in the Philippines seeks a branch-based professional to provide competent over-the-counter services at the Business Center, ensuring accuracy and policy compliance. The role emphasizes strong customer service and adherence to regulatory guidelines in daily banking operations.

The successful candidate will manage risk, support branch objectives, and engage customers with empathy, integrity, and a service-oriented mindset to uphold RCBC’s standards.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Empathy

Education

4-year degree or equivalent

Job description

RCBC in the Philippines seeks a branch-based professional to provide competent over-the-counter services at the Business Center, ensuring accuracy and policy compliance. The role emphasizes strong customer service and adherence to regulatory guidelines in daily banking operations.

The successful candidate will manage risk, support branch objectives, and engage customers with empathy, integrity, and a service-oriented mindset to uphold RCBC’s standards.