Bank Branch Service Officer: Compliance & Customer Growth

RCBC; Makati; On-site; PHP 360,000 - 480,000; Full time

Job summary

RCBC Bank in Makati is seeking a Service Associate to support branch operations with emphasis on vault/ATM cash levels, vault operations, and tellering. You will ensure compliance with BSP/AMLA regulations and internal policies, while contributing to service excellence and revenue growth.

Responsibilities include assisting the Service Manager, maintaining risk controls, coaching staff, and delivering fast, error-free processing to achieve total client satisfaction.

Qualifications

• At least a 4 year graduate with a degree on business or a service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Sales/marketing experience in a bank is an advantage.

Responsibilities

• Supports the Service Manager in managing the branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensures BC compliance to all regulatory and internal policies and procedures.
• Analyzes and executes service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Supports the Service Manager (SM) in achieving the Business Center service standards by providing excellent service, fast turnaround time and error free processing for total client satisfaction.
• Manages and ensures that all productivity and administrative matters are within the set guidelines, policies, budgets and limits.
• Coaches and mentors Service Associates to ensure that BC associates are trained properly in accordance to expectations of Management.

Skills

Customer service

Regulatory compliance

Communication

Education

4 year degree in business or service industry

Job description

RCBC Bank in Makati is seeking a Service Associate to support branch operations with emphasis on vault/ATM cash levels, vault operations, and tellering. You will ensure compliance with BSP/AMLA regulations and internal policies, while contributing to service excellence and revenue growth.

Responsibilities include assisting the Service Manager, maintaining risk controls, coaching staff, and delivering fast, error-free processing to achieve total client satisfaction.