Banking Service Associate - Customer Service & Compliance

RCBC; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines is seeking a customer-facing professional to provide competent, timely, and error-free over-the-counter services at the Business Center. The role emphasizes compliance with BSP/AMLA regulations and internal policies, with a focus on risk awareness and accurate transaction processing.

The successful candidate will support branch objectives through excellent service, and may be assigned to Fort Bonifacio Burgos Circle, Mckinley Hills, or AY Yuchengco, reflecting the bank's

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and efficient in decision-making.
• Empathic and can engage with people.
• Committed to order, quality, and accuracy.

Responsibilities

• Ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turnaround time, error-free processing of transactions).
• Support process improvement and technology implementation on all systems used in the branch and implement accurately per bank policies.
• Engage with the branch's clients and offer excellent customer service and experience.
• Perform administrative functions in a systematic manner and keep up with delegated duties.

Skills

Customer service

Regulatory awareness

Time management

Decision making

Education

4-year degree

Job description

RCBC in the Philippines is seeking a customer-facing professional to provide competent, timely, and error-free over-the-counter services at the Business Center. The role emphasizes compliance with BSP/AMLA regulations and internal policies, with a focus on risk awareness and accurate transaction processing.

The successful candidate will support branch objectives through excellent service, and may be assigned to Fort Bonifacio Burgos Circle, Mckinley Hills, or AY Yuchengco, reflecting the bank's