Branch Operations Head (Abulug Branch)

City Savings Bank; Abulug; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health and wellness programmes

Career advancement opportunities

Professional training and development

Employee discounts on banking products

Collaborative and inclusive workplace

Job summary

City Savings Bank is seeking an experienced Branch Operations Head for its Abulug, Cagayan branch. This full-time role oversees daily operations, ensures compliance, and drives growth while delivering exceptional customer service.

You will manage staff, budgets, audits, and security, enabling a positive work environment and high standards of performance. A background in retail banking operations and strong leadership are essential.

Qualifications

• Minimum of 5-7 years' experience in retail banking operations or branch management.
• Proven track record of successfully managing branch operations and achieving business targets.
• Strong knowledge of banking products, services, and regulatory requirements within the Philippines.
• Excellent leadership and people management skills with the ability to motivate and develop team members.
• Sound financial acumen and proficiency in financial analysis and budgeting.
• Outstanding customer service orientation and proven ability to build and maintain customer relationships.
• Strong organisational and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in banking software systems and Microsoft Office applications.
• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Preferably, certification or training in banking operations, management, or customer service

Responsibilities

• Oversee daily branch operations, including cash management, reconciliation, and compliance with internal policies and procedures.
• Manage and supervise branch staff, including recruitment, training, performance management, and professional development.
• Ensure compliance with banking regulations, anti-money laundering requirements, and all applicable financial services legislation.
• Drive business development and achieve branch targets for deposits, loans, and other banking products.
• Maintain excellent customer service standards and resolve customer complaints and issues professionally and promptly.
• Manage branch finances, including budget planning, cost control, and profitability analysis.
• Conduct regular audits and quality checks to ensure branch operations meet established standards.
• Liaise with head office departments and implement corporate policies and initiatives at the branch level.
• Maintain security protocols and safeguard branch assets and customer information.
• Promote a positive work environment and foster team collaboration and engagement.

Skills

Retail banking operations

Branch management

Leadership

Customer service

Financial analysis

Budgeting

Regulatory compliance

Banking software

Microsoft Office

Communication

Team development

Education

Bachelor's degree in Business Administration, Finance, Banking, or related field

Certifications in banking operations or management

Customer service training

Tools

Banking software systems

Microsoft Office

Job description

About the role

City Savings Bank is seeking an experienced and dynamic Branch Operations Head to lead our Abulug branch located in Abulug Cagayan. This is a full-time position that plays a crucial role in the success of our retail banking operations. As Branch Operations Head, you will be responsible for overseeing all aspects of branch operations, ensuring exceptional customer service delivery, and driving business growth within our local community. This role is integral to maintaining City Savings Bank's reputation as a trusted financial institution and achieving our strategic objectives in the region.

Key responsibilities

• Oversee daily branch operations, including cash management, reconciliation, and compliance with internal policies and procedures

• Manage and supervise branch staff, including recruitment, training, performance management, and professional development

• Ensure compliance with banking regulations, anti-money laundering requirements, and all applicable financial services legislation

• Drive business development and achieve branch targets for deposits, loans, and other banking products

• Maintain excellent customer service standards and resolve customer complaints and issues professionally and promptly

• Manage branch finances, including budget planning, cost control, and profitability analysis

• Conduct regular audits and quality checks to ensure branch operations meet established standards

• Liaise with head office departments and implement corporate policies and initiatives at the branch level

• Maintain security protocols and safeguard branch assets and customer information

• Promote a positive work environment and foster team collaboration and engagement

What we're looking for

• Minimum of 5-7 years' experience in retail banking operations or branch management

• Proven track record of successfully managing branch operations and achieving business targets

• Strong knowledge of banking products, services, and regulatory requirements within the Philippines

• Excellent leadership and people management skills with the ability to motivate and develop team members

• Sound financial acumen and proficiency in financial analysis and budgeting

• Outstanding customer service orientation and proven ability to build and maintain customer relationships

• Strong organisational and problem-solving skills with attention to detail

• Excellent communication and interpersonal abilities

• Proficiency in banking software systems and Microsoft Office applications

• Bachelor's degree in Business Administration, Finance, Banking, or a related field

• Preferably, certification or training in banking operations, management, or customer service

What we offer

City Savings Bank is committed to supporting the wellbeing and professional growth of our employees. We offer a competitive compensation package commensurate with experience and qualifications. Our benefits include health and wellness programmes, opportunities for career advancement, professional training and development initiatives, and employee discounts on banking products and services. We foster a collaborative and inclusive work environment where your contributions are valued and recognised. Work-life balance is important to us, and we encourage our team members to maintain healthy personal and professional lives.

About us

City Savings Bank is a trusted financial institution dedicated to providing accessible and reliable banking services to individuals and businesses across the Philippines. With a strong commitment to customer satisfaction and community development, we have built a reputation for integrity, innovation, and excellence in banking. Our mission is to empower our customers through financial services whilst maintaining the highest standards of professionalism and ethics. We value our employees as our greatest asset and invest in their development and wellbeing. At City Savings Bank, we believe in fostering a culture of teamwork, accountability, and continuous improvement.