Branch Operations Lead — Growth & Service Excellence

City Savings Bank; Abulug; On-site; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Health and wellness programmes

Career advancement opportunities

Professional training and development

Employee discounts on banking products

Collaborative and inclusive workplace

Job summary

City Savings Bank is seeking an experienced Branch Operations Head for its Abulug, Cagayan branch. This full-time role oversees daily operations, ensures compliance, and drives growth while delivering exceptional customer service.

You will manage staff, budgets, audits, and security, enabling a positive work environment and high standards of performance. A background in retail banking operations and strong leadership are essential.

Qualifications

• Minimum of 5-7 years' experience in retail banking operations or branch management.
• Proven track record of successfully managing branch operations and achieving business targets.
• Strong knowledge of banking products, services, and regulatory requirements within the Philippines.
• Excellent leadership and people management skills with the ability to motivate and develop team members.
• Sound financial acumen and proficiency in financial analysis and budgeting.
• Outstanding customer service orientation and proven ability to build and maintain customer relationships.
• Strong organisational and problem-solving skills with attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in banking software systems and Microsoft Office applications.
• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Preferably, certification or training in banking operations, management, or customer service

Responsibilities

• Oversee daily branch operations, including cash management, reconciliation, and compliance with internal policies and procedures.
• Manage and supervise branch staff, including recruitment, training, performance management, and professional development.
• Ensure compliance with banking regulations, anti-money laundering requirements, and all applicable financial services legislation.
• Drive business development and achieve branch targets for deposits, loans, and other banking products.
• Maintain excellent customer service standards and resolve customer complaints and issues professionally and promptly.
• Manage branch finances, including budget planning, cost control, and profitability analysis.
• Conduct regular audits and quality checks to ensure branch operations meet established standards.
• Liaise with head office departments and implement corporate policies and initiatives at the branch level.
• Maintain security protocols and safeguard branch assets and customer information.
• Promote a positive work environment and foster team collaboration and engagement.

Skills

Retail banking operations

Branch management

Leadership

Customer service

Financial analysis

Budgeting

Regulatory compliance

Banking software

Microsoft Office

Communication

Team development

Education

Bachelor's degree in Business Administration, Finance, Banking, or related field

Certifications in banking operations or management

Customer service training

Tools

Banking software systems

Microsoft Office

Job description

City Savings Bank is seeking an experienced Branch Operations Head for its Abulug, Cagayan branch. This full-time role oversees daily operations, ensures compliance, and drives growth while delivering exceptional customer service.

You will manage staff, budgets, audits, and security, enabling a positive work environment and high standards of performance. A background in retail banking operations and strong leadership are essential.