Branch Head

QUEEN CITY DEVELOPMENT BANK, INC.; Cebu City; On-site; PHP 1,100,000 - 1,900,000; Full time

Benefits offered by this job

Health and life insurance

Retirement plan contributions

Paid leave entitlements

Training and certification

Job summary

Queen City Development Bank, Inc. in Cebu City seeks an experienced Branch Head to lead our retail banking operations.

This full-time role focuses on setting the strategic direction, driving performance, and delivering exceptional customer service while maintaining strict compliance with banking regulations. You will oversee daily branch activities, staff scheduling, and resource allocation to ensure seamless service and operational excellence.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking or related field.
• 5+ years in retail banking with at least 2 years in branch leadership or management.
• Proven track record of managing branch operations and achieving sales and profitability targets.
• Strong knowledge of banking products, regulations and compliance in the Philippines.
• Excellent leadership and people-management skills with the ability to motivate and develop teams.
• Exceptional customer service orientation with a focus on client relationships.
• Good grasp of financial statements and performance metrics.
• Strong communication and interpersonal skills at all levels of the organisation.
• Problem-solving capabilities and decision-making under pressure.
• Knowledge of risk management and credit quality principles.
• Proficiency in banking systems and MS Office.
• Valid banking license or willingness to obtain one.

Responsibilities

• Oversee all branch operations, staffing, scheduling and resource allocation.
• Develop and implement branch strategies to achieve sales targets and revenue goals.
• Lead, mentor and supervise branch staff for growth and excellence.
• Build and maintain strong customer relationships with high service levels.
• Conduct performance reviews and coach team members regularly.
• Ensure compliance with banking regulations, policies and risk guidelines.
• Monitor deposits, loans and profitability; take corrective actions as needed.
• Manage credit operations and portfolio quality to maintain risk standards.
• Identify cross-selling opportunities to enhance revenue streams.
• Address customer complaints promptly and professionally; ensure resolution.
• Report branch performance and opportunities to senior management.
• Maintain a welcoming, secure and professional branch environment.

Skills

Leadership

Customer service

Strategic thinking

Analytical skills

Communication

Banking systems

Microsoft Office

Risk management

Team building

Education

Bachelor's degree in Business Administration/Finance/Banking

Tools

Banking software

MS Office

Job description

About the role

We are seeking an experienced and dynamic Branch Head to lead our branch operations at Queen City Development Bank, Inc. in Cebu City. This is a full-time position that plays a crucial role in driving the strategic direction and operational excellence of our retail banking branch. As Branch Head, you will be responsible for managing all aspects of branch performance, staff leadership, and customer relationship management. You will report directly to senior management and will be instrumental in achieving the bank's growth objectives whilst maintaining the highest standards of service and compliance.

Key responsibilities

• Oversee all branch operations, including daily activities, staffing, scheduling and resource allocation to ensure efficient and effective service delivery

• Develop and implement branch strategies to achieve sales targets, customer acquisition goals and revenue objectives

• Lead, mentor and supervise branch staff, fostering a culture of excellence, accountability and professional development

• Build and maintain strong relationships with customers, ensuring high levels of satisfaction and loyalty through exceptional service

• Conduct regular performance reviews and provide coaching and feedback to team members to support their growth and development

• Ensure compliance with all banking regulations, policies, procedures and risk management guidelines

• Monitor branch financial performance, including deposits, loans, and profitability metrics, and implement corrective actions as needed

• Manage credit operations and loan portfolio quality to maintain appropriate risk standards

• Identify opportunities for cross-selling products and services to enhance revenue streams

• Address customer complaints and concerns promptly and professionally, ensuring resolution and satisfaction

• Report regularly to senior management on branch performance, challenges and opportunities

• Maintain branch facilities and ensure a welcoming, secure and professional environment for customers and staff

What we're looking for

• Bachelor's degree in Business Administration, Finance, Banking or a related discipline

• Minimum of 5 years' experience in retail banking, with at least 2 years in a branch management or leadership role

• Proven track record of successfully managing branch operations and achieving sales and profitability targets

• Strong knowledge of banking products, services, regulations and compliance requirements in the Philippines

• Excellent leadership and people management skills with the ability to motivate and develop high-performing teams

• Exceptional customer service orientation with a demonstrated ability to build and maintain client relationships

• Sound analytical and financial acumen, with the ability to interpret financial statements and performance metrics

• Strong communication and interpersonal skills, with the ability to interact effectively at all levels of the organisation

• Problem-solving capabilities and the ability to make sound decisions under pressure

• Knowledge of risk management and credit quality principles

• Proficiency in banking systems and Microsoft Office applications

• Valid banking license or willingness to obtain one upon hire

What we offer

At Queen City Development Bank, Inc., we are committed to supporting the career growth and well-being of our employees. We offer a competitive compensation package that includes a base salary, performance-based incentives and benefits. Our benefits include health and life insurance coverage, retirement plan contributions, and paid leave entitlements. We also provide opportunities for continuous professional development through training programs, seminars and certification courses. We foster a collaborative and inclusive workplace culture where your contributions are valued and recognized. Additionally, we support work-life balance initiatives and provide a supportive environment for all employees.

About us

Queen City Development Bank, Inc. is a leading financial institution committed to providing innovative banking solutions and exceptional customer service to individuals and businesses across the Philippines. With a focus on community development and inclusive growth, we are dedicated to empowering our customers through accessible financial services. Our mission is to be a trusted partner in the financial well-being of our communities, and we pride ourselves on our commitment to integrity, excellence and customer-centricity. We operate with strong values of trust, accountability and social responsibility, making us an employer of choice in the banking and financial services sector.