Branch Head

QUEEN CITY DEVELOPMENT BANK, INC.; Tagbilaran; On-site; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Health insurance

Incentives

Paid leave

Job summary

Queen City Development Bank, Inc. is seeking a Branch Head to lead the Tagbilaran City branch operations in Bohol. This full-time role requires overseeing daily transactions, customer service, compliance, and team performance to drive profitability.

Responsibilities include setting sales strategies, managing staff, ensuring regulatory adherence, and building relationships with clients and partners. English and local language communication are essential.

Qualifications

• 5-7 years in banking or financial services, with 2-3 years in branch management or supervision.
• Proven track record of achieving sales targets and improving branch profitability.
• Strong knowledge of retail banking products, services and operations.
• Excellent leadership and team management capabilities with the ability to motivate staff.
• Sound understanding of banking regulations, compliance frameworks and risk management practices.

Responsibilities

• Oversee all branch operations, including daily transactions, customer service delivery, and operational efficiency.
• Develop and implement strategies to achieve branch sales targets and revenue goals for deposits, loans and other banking products.
• Manage and lead the branch team, including recruitment, training, performance management and staff development.
• Ensure strict adherence to banking regulations, compliance requirements and internal policies.
• Build and maintain strong relationships with key customers and business partners in the Tagbilaran City market.
• Monitor credit quality and ensure appropriate loan portfolio management within the branch.
• Implement risk management procedures and internal controls to protect the bank's assets.
• Prepare regular branch performance reports and provide analysis to senior management.
• Drive customer acquisition and retention initiatives to expand the branch's market share.
• Conduct quality assurance reviews to maintain service standards and customer satisfaction.

Skills

Leadership

Sales targets

Banking knowledge

Regulatory compliance

Analytical thinking

Communication

Education

Bachelor's degree in Business Administration/Finance/Banking

Tools

Banking software systems

Microsoft Office

Job description

About the role

Queen City Development Bank, Inc. is seeking an experienced and dynamic Branch Head to lead our Tagbilaran City branch operations. This is a full-time position based in Tagbilaran City, Bohol, where you will be responsible for overseeing all branch activities and ensuring the delivery of exceptional banking services to our retail and commercial customers. As Branch Head, you will play a crucial role in driving branch profitability, maintaining regulatory compliance, and fostering a high-performing team culture that aligns with the bank's strategic objectives.

Key responsibilities

• Oversee all branch operations, including daily transactions, customer service delivery, and operational efficiency
• Develop and implement strategies to achieve branch sales targets and revenue goals for deposits, loans and other banking products
• Manage and lead the branch team, including recruitment, training, performance management and staff development
• Ensure strict adherence to banking regulations, compliance requirements and internal policies
• Build and maintain strong relationships with key customers and business partners in the Tagbilaran City market
• Monitor credit quality and ensure appropriate loan portfolio management within the branch
• Implement risk management procedures and internal controls to protect the bank's assets
• Prepare regular branch performance reports and provide analysis to senior management
• Drive customer acquisition and retention initiatives to expand the branch's market share
• Conduct quality assurance reviews to maintain service standards and customer satisfaction

What we're looking for

• Bachelor's degree in Business Administration, Finance, Banking or related field
• Minimum 5-7 years of experience in banking or financial services, with at least 2-3 years in a branch management or supervisory role
• Proven track record of achieving sales targets and improving branch profitability
• Strong knowledge of retail banking products, services and operations
• Excellent leadership and team management capabilities with the ability to motivate staff
• Sound understanding of banking regulations, compliance frameworks and risk management practices
• Strong analytical and problem-solving skills with attention to detail
• Excellent interpersonal and communication skills in English and local language(s)
• Professional banking certification or relevant professional qualification is advantageous
• Proficiency in banking software systems and Microsoft Office applications

What we offer

Queen City Development Bank, Inc. is committed to providing a rewarding workplace for our employees. We offer competitive remuneration packages commensurate with experience and qualifications. Beyond salary, we provide comprehensive benefits including health insurance coverage, performance-based incentives, paid leave entitlements, and opportunities for professional development and career advancement. We believe in nurturing talent and providing a supportive work environment where our team members can thrive and contribute meaningfully to the bank's success. We value work-life balance and encourage our employees to maintain their wellbeing whilst pursuing their career goals.

About us

Queen City Development Bank, Inc. is a trusted financial institution dedicated to providing comprehensive banking solutions to retail and commercial customers across the Philippines. We are committed to fostering financial inclusion and supporting economic development in the communities we serve. With a strong reputation for reliability, customer‑centric service and innovative financial products, we continue to build long‑term relationships with our customers based on trust and transparency. Our mission is to empower individuals and businesses through accessible, quality banking services that contribute to their financial success and the broader economic growth of the nation.