Branch Operations & Customer Experience Leader

Bank of the Philippine Islands (BPI); Cebu City; Vor Ort; PHP 480.000 - 820.000; Vollzeit

Zusammenfassung

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations and deliver competent, timely service across customer segments. The ABM will ensure adherence to internal policies, controls, and regulatory standards while motivating staff and driving performance.

The role emphasizes transaction processing within limits, risk management, and maintaining a high level of customer satisfaction.

Qualifikationen

• Bachelor’s degree in Business Administration or related disciplines.
• Probing and spotting opportunities in client conversations.
• Strong communication and presentation skills.
• Strong analytical and problem solving skills.
• Ability to mobilize teams to achieve results; performance orientation.
• High initiative and forward looking approach.
• Customer-centric and service-oriented mindset.
• Able to handle and deal with people from various socio-economic classes.
• High level of integrity; reliable and trustworthy; takes accountability.

Aufgaben

• Transaction Processing – approves branch transactions within limits and secures approvals beyond authority.
• Operations, Control and Risk Management – maintains acceptable branch operations per internal policies and regulatory requirements.
• Customer Service – manages overall customer experience in the branch to ensure high satisfaction.
• People Management – leads and supervises branch staff and fosters engagement and growth.

Kenntnisse

Business acumen

Probing & spotting opportunities

Communication skills

Analytical thinking

Team mobilization

Initiative & innovation

Customer-centric

People handling

Integrity & accountability

Work ethics & attitude

Digital platforms knowledge

Ausbildung

Bachelor’s degree in Business Administration

Business administration or related disciplines

Jobbeschreibung

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations and deliver competent, timely service across customer segments. The ABM will ensure adherence to internal policies, controls, and regulatory standards while motivating staff and driving performance.

The role emphasizes transaction processing within limits, risk management, and maintaining a high level of customer satisfaction.