ASSISTANT BUSINESS MANAGER (DIAN)

Bank of the Philippine Islands (BPI); Makati; Presencial; PHP 600 000 - 1 000 000; Tempo integral

Resumo da oferta

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager to oversee branch operations in Makati. The role ensures efficient service delivery across customer segments, aligned with policies and regulatory standards.

Responsibilities include approving transactions, maintaining KYC, managing risk, and supervising branch staff with emphasis on performance and training. The position carries significant accountability for audits and customer satisfaction.

Qualificações

• Bachelor’s degree in Business Administration or related fields.
• With 3-5 years of experience in branch banking operations.
• Strong understanding of regulatory requirements and KYC practices.

Responsabilidades

• Oversees overall branch operations and ensures efficient, accurate service delivery.
• Approves branch transactions within authority limits and secures approvals for larger ones.
• Reviews OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checks).
• Approves account openings and customer record updates; ensures complete KYC and documentation.
• Monitors maturities, conducts enhanced due diligence when needed, and ensures audit/compliance.
• Performs branch risk assessments, street-level controls, and regulatory reporting.
• Acts as custodian for cash and accountable items; ensures accurate balancing and reconciliation.
• Manages branch facilities, security, housekeeping, and inventory; oversees staff scheduling.
• Leads staff, sets goals, and provides coaching; ensures training and performance reviews.

Formação académica

Bachelor’s Degree in Business Administration or related fields

Descrição da oferta de emprego

The Assistant Business Manager (ABM) oversees overall branch operations and ensures efficient, accurate, and timely service delivery across all customer segments—aligned with the Bank’s business objectives, policies, controls, and regulatory standards.

Responsibilities:

Transaction Processing

• Approves branch transactions within authority limits and secures approval for transactions beyond scope
• Reviews and approves OTC and auxiliary transactions (deposits, withdrawals, FX, remittances, checkbook requests, etc.)
• Approves account openings and customer record updates
• Ensures complete KYC and transaction documentation
• Monitors time deposit maturities and conducts enhanced due diligence when needed
• Ensures strong audit ratings and compliance with internal and regulatory requirements
• Conducts branch risk assessments and addresses control gaps
• Submits regulatory reports (e.g., STRs, crime/loss reports)
• Acts as custodian for cash‑in‑vault and accountable items
• Ensures accurate balancing, timely reconciliation, and proper safekeeping of branch records
• Monitors receivables, provisions for losses, and renewal of permits
• Oversees branch facilities, security, housekeeping, and FFE inventory

Customer Service

• Manages end‑to‑end customer experience within the branch
• Addresses inquiries, concerns, and complaints within prescribed TAT
• Ensures strong customer satisfaction scores
• Supports initiatives under the Bank’s consumer protection program

People Management

• Leads and supervises branch personnel; sets goals and provides continuous coaching
• Ensures staff training, certifications, and performance reviews
• Recommends promotions and manages disciplinary actions when necessary
• Oversees staff rotation, scheduling, and developmental opportunities

Other Tasks

• Performs additional functions that may be assigned from time to time

Qualifications:

Bachelor’s Degree, preferably in Business Administration or related fields

With 3-5 years of experience in branch banking operations