ASSISTANT BUSINESS MANAGER ( CEBU CITY)

Bank of the Philippine Islands (BPI); Cebu City; On-site; PHP 480,000 - 820,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking an Assistant Business Manager (ABM) to oversee branch operations and deliver competent, timely service across customer segments. The ABM will ensure adherence to internal policies, controls, and regulatory standards while motivating staff and driving performance.

The role emphasizes transaction processing within limits, risk management, and maintaining a high level of customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration or related disciplines.
• Probing and spotting opportunities in client conversations.
• Strong communication and presentation skills.
• Strong analytical and problem solving skills.
• Ability to mobilize teams to achieve results; performance orientation.
• High initiative and forward looking approach.
• Customer-centric and service-oriented mindset.
• Able to handle and deal with people from various socio-economic classes.
• High level of integrity; reliable and trustworthy; takes accountability.

Responsibilities

• Transaction Processing – approves branch transactions within limits and secures approvals beyond authority.
• Operations, Control and Risk Management – maintains acceptable branch operations per internal policies and regulatory requirements.
• Customer Service – manages overall customer experience in the branch to ensure high satisfaction.
• People Management – leads and supervises branch staff and fosters engagement and growth.

Skills

Business acumen

Probing & spotting opportunities

Communication skills

Analytical thinking

Team mobilization

Initiative & innovation

Customer-centric

People handling

Integrity & accountability

Work ethics & attitude

Digital platforms knowledge

Education

Bachelor’s degree in Business Administration

Business administration or related disciplines

Job description

The Assistant Business Manager (ABM) isresponsible for the overall management of the branch operations and delivery ofcompetent and timely service to all customer segments; consistent with theBank’s business objectives; internal policies and procedures; controls andregulatory standards.

Responsibilities:

• TransactionProcessing – Approves branch transactions within approval limit andendorses/ secures approval for transactions beyond his/her authority
• Operations,Control and Risk Management - Maintains an acceptable level of branchoperations, consistent with internal policies, procedures, standards andregulatory requirements
• CustomerService - Manages the overall customer experience in the branch to ensurehigh level of satisfaction for all customer segments
• PeopleManagement – Leads and supervises branch staff; Ensures high level ofemployee engagement; Enables personal and professional growthopportunities for each branch personnel

Qualifications:

• Bachelor’sDegree, preferably in Business Administration or related disciplines
• Businessacumen; Financial markets and economic conditions
• In-depthknowledge of the Bank’s products and services including its digitalplatforms
• Probingand spotting opportunities; skill in uncovering needs of clients duringconversations
• Strongcommunication and presentation skill
• Stronganalytical and problem solving skills
• Abilityto mobilize teams to achieve results; Performance appraisal
• Highlevel of initiative and innovation; Pro-active and forward looking
• Customer-centricand service-oriented
• Ableto handle and deal with people from various socio-economic classes
• Highlevel of integrity; Reliable and trustworthy; Takes accountability
• Possessesgood work ethics and positive attitude and behavior