ASSISTANT BUSINESS MANAGER (BAYAWAN, NEGROS ORIENTAL)

Bank of the Philippine Islands (BPI); Bayawan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee branch operations and ensure timely, competent service across all customer segments. You will lead a team, drive risk controls, and align with internal policies and regulatory standards.

The role emphasizes staff development, customer-centric service, and proactive management to meet business objectives. A Bachelor's degree and branch experience are preferred for this leadership position.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in branch banking operations.
• Knowledge of bank products and digital platforms.
• Ability to spot client needs during conversations.
• Strong communication and presentation skills.
• High integrity and customer-centric mindset.
• Ability to mobilize teams and drive results.
• Analytical and problem-solving abilities.
• Detail-oriented and proactive.

Responsibilities

• Approve branch transactions within authority and seek approvals beyond.
• Maintain branch operations aligned with policies and regulatory requirements.
• Manage customer experience and satisfaction across all segments.
• Lead, supervise, and develop branch staff.

Skills

Communication skills

Presentation skills

Analytical skills

Problem solving

Decision making

People management

Team leadership

Customer service

Attention to detail

Initiative

Integrity

Needs discovery

Education

Bachelor’s degree in Business Administration or related discipline

Job description

The Assistant Business Manager (ABM) is responsible for the overall management of the branch operations and delivery of competent and timely service to all customer segments; consistent with the Bank’s business objectives; internal policies and procedures; controls and regulatory standards.

Responsibilities

• Transaction Processing – Approves branch transactions within approval limit and endorses/ secures approval for transactions beyond his/her authority
• Operations, Control and Risk Management - Maintains an acceptable level of branch operations, consistent with internal policies, procedures, standards and regulatory requirements
• Customer Service - Manages the overall customer experience in the branch to ensure high level of satisfaction for all customer segments
• People Management – Leads and supervises branch staff; Ensures high level of employee engagement; Enables personal and professional growth opportunities for each branch personnel

Qualifications

• Bachelor’s Degree, preferably in Business Administration or related disciplines
• Experience in branch banking operations
• Business acumen; Financial markets and economic conditions
• In‑depth knowledge of the Bank’s products and services including its digital platforms
• Probing and spotting opportunities; skill in uncovering needs of clients during conversations
• Strong communication and presentation skill
• Strong analytical and problem solving skills
• Good decision making skills
• Ability to mobilize teams to achieve results; Performance appraisal
• High level of initiative and innovation; Pro‑active and forward looking
• Customer‑centric and service‑oriented
• Able to handle and deal with people from various socio‑economic classes
• High level of integrity; Reliable and trustworthy; Takes accountability
• Possesses good work ethics and positive attitude and behavior
• Team player
• Goals and results‑oriented
• High attention to detail