Branch Operations & Customer Experience Lead

Bank of the Philippine Islands (BPI); Bayawan; On-site; PHP 600,000 - 900,000; Full time

Job summary

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee branch operations and ensure timely, competent service across all customer segments. You will lead a team, drive risk controls, and align with internal policies and regulatory standards.

The role emphasizes staff development, customer-centric service, and proactive management to meet business objectives. A Bachelor's degree and branch experience are preferred for this leadership position.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Experience in branch banking operations.
• Knowledge of bank products and digital platforms.
• Ability to spot client needs during conversations.
• Strong communication and presentation skills.
• High integrity and customer-centric mindset.
• Ability to mobilize teams and drive results.
• Analytical and problem-solving abilities.
• Detail-oriented and proactive.

Responsibilities

• Approve branch transactions within authority and seek approvals beyond.
• Maintain branch operations aligned with policies and regulatory requirements.
• Manage customer experience and satisfaction across all segments.
• Lead, supervise, and develop branch staff.

Skills

Communication skills

Presentation skills

Analytical skills

Problem solving

Decision making

People management

Team leadership

Customer service

Attention to detail

Initiative

Integrity

Needs discovery

Education

Bachelor’s degree in Business Administration or related discipline

Job description

Bank of the Philippine Islands (BPI) seeks an Assistant Business Manager (ABM) to oversee branch operations and ensure timely, competent service across all customer segments. You will lead a team, drive risk controls, and align with internal policies and regulatory standards.

The role emphasizes staff development, customer-centric service, and proactive management to meet business objectives. A Bachelor's degree and branch experience are preferred for this leadership position.