Branch Leader: Growth, Compliance & Customer Service

Chinabank PH; Dagupan; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Chinabank PH in the Philippines is seeking a Branch Head to provide strategic direction and hands-on management to drive growth, service excellence, and compliance in the branch.

You will lead a committed team, translate corporate strategies into actionable plans, oversee operations and risk controls, and coach staff to deliver outstanding customer experiences while upholding BSP standards.

Qualifications

• 3–5 years of proven leadership in branch operations, sales, and marketing of banking products and services.
• Strong command of branch operations, policies, audit systems, and BSP/other regulatory frameworks.
• Proficiency in MS Word, Excel, and PowerPoint.
• Strategic mindset with solid analytical and problem-solving capabilities.
• Excellent leadership, communication, and interpersonal skills, with a track record of motivating teams to achieve results.
• Highly detail-oriented, proactive, and results-driven.

Responsibilities

• Lead your branch to deliver business growth, profitability, and outstanding customer service.
• Translate corporate strategies into actionable branch-level plans that drive sales and strengthen customer relationships.
• Oversee all branch operations, ensuring full compliance with company policies, audit requirements, and regulatory standards (BSP and other governing agencies).
• Ensure efficient branch operations — from risk management and internal controls to day-to-day upkeep and service delivery.
• Coach, mentor, and empower employees to achieve their full potential and align with the company’s mission and values.

Skills

Leadership

Strategic thinking

Analytical skills

Communication

Interpersonal skills

Detail-oriented

Tools

MS Word

Excel

PowerPoint

Job description

Chinabank PH in the Philippines is seeking a Branch Head to provide strategic direction and hands-on management to drive growth, service excellence, and compliance in the branch.

You will lead a committed team, translate corporate strategies into actionable plans, oversee operations and risk controls, and coach staff to deliver outstanding customer experiences while upholding BSP standards.