Branch Growth Leader - Customer Success & Ops

Metrobank; Taytay; Hybrid; PHP 1,500,000 - 2,300,000; Full time

Job summary

Metrobank in Philippines seeks a Branch Head to drive business growth and lead branch operations, ensuring compliance with bank policies and regulations. The role involves implementing strategies to enhance profitability, resolving complex customer issues, and managing team members to meet performance targets.

The ideal candidate has extensive banking experience, strong leadership, and a track record in sales generation and client relationship management.

Qualifications

• Ten years of progressive banking experience
• Five+ years in a managerial/supervisory role within branch operations
• Proven track record in sales generation and client relationship management

Responsibilities

• Drive business growth and branch profitability.
• Align branch operations with institutional goals and monitor progress toward sales targets for deposits, loans, and other products.
• Deepen customer engagement through multi-product sales and cross-selling opportunities; provide after-sales support.
• Expand client base by networking with local businesses and community organizations.
• Increase operational efficiency by optimizing workforce and branch processes.
• Foster customer retention by building strong client relationships and resolving issues.”
• Mentor and develop branch personnel, upholding integrity and Bank values.

Skills

Sales generation

Client relationship mgmt

Team leadership

Banking operations

Education

Bachelor’s degree in Business Administration, Banking & Finance, Economics, or related field

Master’s degree or relevant post-graduate studies (advantage)

Job description

Metrobank in Philippines seeks a Branch Head to drive business growth and lead branch operations, ensuring compliance with bank policies and regulations. The role involves implementing strategies to enhance profitability, resolving complex customer issues, and managing team members to meet performance targets.

The ideal candidate has extensive banking experience, strong leadership, and a track record in sales generation and client relationship management.