Branch Collections Associate (Tabuk)

City Savings Bank, Inc.; Tabuk; On-site; PHP 201,000 - 357,000; Full time

Job summary

City Savings Bank, Inc. in the Philippines seeks a Branch Collection Associate (BCA) responsible for monitoring and ensuring on-time billing and collections for the branch loans portfolio, including monitoring non-performing loans and taking action to reduce them.

Specific duties include redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS, account analysis to assess repayment capability, reporting, and delivering excellent customer

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with a driver's license; willing to travel extensively.

Responsibilities

• Achievement of collection targets and KPIs for the NPL portfolio assigned.
• Perform collections functions: redemption, posting of payments, restructuring, billings, condonation, field visits, letters and SMS.
• Account analysis to evaluate repayment ability and recommend restructuring as needed.
• Prepare and submit required reports in a timely manner; ensure documentation is complete and accurate.
• Deliver excellent customer service in line with established standards.

Skills

Loan collections

Field visits

Customer service

Communication

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations