Branch Collections Associate (Bontoc)

City Savings Bank; Bontoc; On-site; PHP 391,000 - 580,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate (BCA) to monitor on-time billing and collections for the branch loan portfolio and to oversee non-performing loans. The role involves performing collection activities, evaluating clients' ability to pay, and ensuring accurate reporting.

The candidate should have a Bachelor's degree, driving a motorcycle with license, strong communication skills in the local dialect, and willingness to travel extensively within the operation area.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills (motorcycle) with driver's license are a must.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Monitor on-time billing and collections of the branch loans portfolio.
• Monitor non-performing loans and take actions to reduce it.
• Achieve collection targets and KPIs for the NPL portfolio.
• Perform all collection activities: redemption, posting of payments, restructuring, billings, condonation, field visits, SMS.

Skills

Communication skills

Driving license

Motorcycle driving

Travel willingness

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations