Branch Collections Associate (Ormoc)

City Savings Bank, Inc.; Ormoc; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank, Inc. in the Leyte region seeks a Branch Collection Associate to monitor on-time billing and lead collection efforts for the branch loans portfolio in Ormoc. You will focus on reducing delinquency while maintaining service quality.

You will perform account analyses, assess customers’ ability to pay, and implement restructuring or other actions as needed. Travel across the area is required and a valid motorcycle license is essential.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collections is an advantage.
• Driving skills with motorcycle license are required.
• Good oral and written communication in the local dialect.
• Willing to travel extensively and is familiar with the area of operations.

Responsibilities

• Achieve collection targets for the NPL portfolio and KPIs.
• Handle all collection activities: redemption, posting of payments, restructuring, billings, condonation, field visits, SMS sends.
• Perform account analysis and evaluate clients’ ability to pay.
• Compute possible loan restructures.
• Prepare and submit all required reports on time.
• Verify documents for completeness, timeliness and accuracy.
• Deliver excellent customer service per established standards.

Skills

Loans & collections

Communication skills

Driving motorcycle

Willingness to travel

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations