Branch Collections Associate (Diffun)

City Savings Bank, Inc.; Diffun; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate in the Philippines to monitor and execute on-time billing and collections for the branch loans portfolio.

The role includes monitoring non-performing loans and taking appropriate actions to reduce them, with duties spanning field visits, restructuring, and customer service. The ideal candidate will have a Bachelor's degree, experience in loans/collections, a valid motorcycle driving license, and strong oral and written

Qualifications

• Bachelor's degree required or equivalent.
• Experience in loans and collections is advantageous.
• Good verbal and written communication in the local dialect.

Responsibilities

• Achieve collection and KPI targets for the NPL portfolio.
• Handle collection activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS.
• Assess client’s payment capability and analyze accounts.
• Evaluate possible loan restructures and prepare necessary reports on time.
• Ensure documents are complete, timely, and accurate; provide excellent customer service.

Skills

Payments collection

Communication skills

Travel readiness

Motorcycle driving

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations