Branch Collections Associate (San Carlos)

City Savings Bank, Inc.; Negros Occidental; On-site; PHP 180,000 - 300,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor on-time billing and collections across the branch loan portfolio. The role focuses on reducing non-performing loans and applying appropriate collection actions.

You will pursue targets, perform redemption, posting payments, restructuring, billings, field visits, SMS notices, and reporting. Strong communication, driving license, motorcycle travel, and knowledge of local operations area are required.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills with motorcycle and driver's license.
• Good oral and written communication in local dialect.
• Willing to travel extensively and familiar with the area.

Responsibilities

• Achieve collection targets and KPIs for the NPL portfolio.
• Perform collections activities: redemption, posting payments, restructuring, billings, condonation, field visits, SMS notices.
• Analyze accounts and evaluate clients' ability to pay.
• Compute possible loan restructures.
• Prepare and submit all required reports timely.
• Check documents for completeness, timeliness, and accuracy.
• Provide excellent customer service per standards.

Skills

Collection

Communication

Travel readiness

Driving

Loan knowledge

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations