Branch Collections Associate (Calamba)

City Savings Bank, Inc.; Calamba; On-site; PHP 180,000 - 240,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loans portfolio. The role focuses on reducing non-performing loans through diligent analysis, field visits, and restructuring when needed.

The candidate will handle redemption, posting payments, billings, and communications (SMS/letters) while maintaining excellent customer service across the branch area. A driving license and willingness to travel are required.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Monitor and ensure on-time billing and collections for branch loans portfolio.
• Pursue collection targets and KPIs for the NPL portfolio.
• Perform collections activities including redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Analyze accounts and assess client’s ability to pay; evaluate restructuring options.
• Prepare and submit required reports timely; ensure documents are complete and accurate.
• Provide excellent customer service according to established standards.

Skills

Communication skills

Customer service

Attention to detail

Driving (motorcycle)

Education

Bachelor's degree graduate

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations