Branch Collections Associate (Bontoc)

City Savings Bank; Bontoc; On-site; PHP 167,000 - 279,000; Full time

Job summary

City Savings Bank is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loan portfolio, and to supervise non-performing loans with appropriate actions to reduce risk. The role emphasizes achieving collection targets, performing billing, restructuring, field visits, and maintaining accurate reports, while delivering excellent customer service.

Fresh graduates welcome; driving a motorcycle with license is required, and willingness to travel

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.
• Fresh graduates are welcome to apply.

Responsibilities

• Achievement of the collection targets as well as operational targets and KPIs of the NPL portfolio assigned to them.
• Performing all assigned functions in collections activities such as redemption, posting of payments, restructuring, billings, condonation, field visits, collection letters and SMS send-out.
• Performs account analysis and evaluates client's capability to pay.
• Computes for the possible restructuring of loans.
• Accomplishes all assigned necessary reports and submits in a timely manner.
• Checks all assigned documents to ensure its completeness, timeliness and accuracy.
• Responsible for performing excellent customer service to all clients according to the established standards.

Skills

Communication skills

Driving skills

Local dialect

Education

Bachelor's degree

Job description

About the role

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Key responsibilities

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them


• Performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out


• Performs account analysis and evaluates client's capability to pay


• Computes for the possible restructuring of loans


• Accomplishes all assigned necessary reports and submits in a timely manner


• Checks all assigned documents to ensure its completeness, timeliness and accuracy


• Responsible for performing excellent customer service to all clients according to the established standards

About you

• Bachelor's degree graduate


• Experience in loans and collection is an advantage


• Driving skills is a must (motorcycle), with driver's license


• Good oral and written communication skills with proficiency in the local dialect


• Willing to travel extensively and highly familiar with the area of operations


• Fresh graduates are welcome to apply