Branch Collections Associate (Cadiz)

City Savings Bank, Inc.; Jibao-an; On-site; PHP 201,000 - 335,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor on-time billing and collections across the branch loan portfolio.

The role includes evaluating clients’ payment capability and performing restructuring when needed, with a focus on reducing non-performing loans and maintaining high service standards. The position requires a bachelor's degree, driving skills (motorcycle) with a valid license, and willingness to travel within the area.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collection is an advantage.
• Driving skills is a must (motorcycle), with driver's license.
• Good oral and written communication skills with proficiency in the local dialect.
• Willing to travel extensively and highly familiar with the area of operations.

Responsibilities

• Monitor and execute on-time billing and collections of the branch loans portfolio.
• Monitor non-performing loans and take actions to reduce them.
• Perform collection activities: redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS sends.
• Perform account analysis and evaluate client’s ability to pay.
• Compute possible loan restructures and prepare necessary reports.
• Check documents for completeness, timeliness, and accuracy.
• Provide excellent customer service to clients per established standards.

Skills

Communication skills

Driving skills

Oral and written communication

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations