Branch Collections Associate (Lipa)

City Savings Bank, Inc.; Lipa; On-site; PHP 180,000 - 300,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and ensure on-time billing and collections for the branch loans portfolio. The role includes overseeing non-performing loans and executing actions to reduce them, with extensive travel within the area.

The successful candidate will have a bachelor's degree, driving skills (motorcycle) with a valid license, and strong communication skills in the local dialect. Prior loans/collections experience is a plus.

Qualifications

• Bachelor's degree graduate.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with a valid driver’s license.

Responsibilities

• Achieve collection targets for the NPL portfolio and branch KPIs.
• Handle redemption, posting of payments, restructuring, billings, condonation, field visits, and SMS sends.
• Conduct account analyses and assess client’s ability to pay.
• Compute possible loan restructuring.
• Prepare and submit all required reports on time.
• Ensure completeness and accuracy of documents.
• Deliver excellent customer service per standards.

Skills

Loans & collections

Driving motorcycle

Communication skills

Travel readiness

Dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations