Branch Collections Associate (Baguio)

City Savings Bank, Inc.; Baguio; On-site; PHP 201,000 - 268,000; Full time

Job summary

City Savings Bank, Inc. in the Cordillera region seeks a Branch Collection Associate to monitor on-time billing and collections for the branch loan portfolio.

The role includes field visits, restructuring, and proactive collection actions while ensuring timely reporting and accuracy. The ideal candidate has a Bachelor’s degree, experience in loans/collections is advantageous, and must have driving skills with a valid motorcycle license.

Qualifications

• Bachelor's degree required.
• Experience in loans and collections is an advantage.
• Driving skills (motorcycle) with valid license.
• Good oral and written communication; local dialect proficiency.
• Willing to travel extensively; familiar with area of operations.

Responsibilities

• Monitor and achieve collection targets for the branch loans portfolio.
• Perform collections activities: redemption, posting of payments, restructuring, billings, condonation, field visits, letters, and SMS sends.
• Conduct account analysis and assess client’s ability to pay; evaluate restructuring options.
• Prepare and submit necessary reports promptly; ensure documentation completeness and accuracy.
• Provide excellent customer service following established standards.

Skills

Driving skills

Driver's license

Communication skills

Customer service

Willing to travel

Local dialect proficiency

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations