Branch Collections Associate (Guimaras)

City Savings Bank, Inc.; Guimaras; On-site; PHP 201,000 - 312,000; Full time

Job summary

City Savings Bank, Inc. is seeking a Branch Collection Associate to monitor and execute on-time billing and collections for the branch loan portfolio.

The role includes field visits, restructuring options, and sending collection letters and SMS notices to borrowers. The successful candidate will perform account analysis, assess repayment capability, and ensure timely reporting while delivering excellent customer service.

Qualifications

• Bachelor's degree required.
• Experience in loans and collection is an advantage.
• Driver's license for motorcycle travel is required.
• Good oral and written communication; proficiency in local dialect.

Responsibilities

• Monitor and execute on-time billing and collections for the branch loan portfolio.
• Perform duties in collections such as redemption, posting payments, restructuring, billings, condonation, field visits, letters and SMS notices.
• Conduct account analysis and assess clients' ability to pay, and compute restructuring options.
• Prepare and submit required reports in a timely manner; ensure document completeness and accuracy.
• Provide excellent customer service according to established standards.

Skills

Driving license (Motorcycle)

Communication skills

Travel readiness

Education

Bachelor's degree

Job description

Branch Collection Associate (BCA) is responsible for the monitoring and execution of on-time billing and collections of the branch loans portfolio. He also monitors non-performing loans and takes appropriate actions in reducing it.

Specific Responsibilities:

• Achievement of the collection targets as well as operational targets and Key Performance Indicators (KPIs) of the Non-Performing Loan (NPL) portfolio assigned to them.
• Responsible for performing all assigned function in collections activities such as redemption, posting of payments, re-structuring, billings, condonation, field visits, collection letters and Short Messages (SMS) send-out etc.
• Performs account analysis and evaluates client’s capability to pay
• Computes for the possible restructuring of loans
• Accomplishes all assigned necessary reports and submits in a timely manner
• Checks all assigned documents to ensure its completeness, timeliness and accuracy
• Responsible for performing excellent customer service to all clients according to the established standards

Qualifications:

• Bachelor's degree graduate
• Experience in loans and collection is an advantage
• Driving skills is a must (motorcycle), with driver's license
• Good oral and written communication skills with proficiency in the local dialect
• Willing to travel extensively and highly familiar with the area of operations